Programme Overview

This programme of 4 x 2 hour interactive workshops will take place via Zoom on the following dates in March:  4^th, 11^th, 18^th, and 25^th 2026 from 10am – 12pm each day.

Regardless of the organisation’s size, supervisory managers play a pivotal role in guiding and supporting operational staff to translate business objectives into tangible outcomes. CramdenTECH’s ‘Managing Productivity’ programme has been specifically designed to assist supervisors and team leaders in bridging the gap between management theory and practical implementation. Utilising an action learning methodology, the programme empowers managers to immediately apply newly acquired skills and knowledge within their everyday work. This practical approach results in improved organisational performance and increased productivity. The programme will also explore the role of AI in modern supervisory management.

Trainer:

Caroline Egan M.B.S., B.B.S., Advanced Diploma in Applied Employment Law (Kings Inns)

Caroline is founder and Managing Director of CramdenTECH Ltd. She is a highly experienced business and training professional with a career spanning over three decades in both senior and middle management roles within third-level institutions in Ireland and Finland, as well as the non-profit sector. Currently serving as Managing Director of a leading capacity building, e-learning, and training consultancy, she brings twenty years’ lecturing and training expertise in business and industry topics, and seventeen years specialising in social enterprise development, strategic and business planning, corporate governance, fundraising, and communications for non-profits in Ireland. Caroline’s extensive background also includes international marketing management, instructional design, and hands-on experience supporting staff and directors across numerous organisations.

Eilís Kerins B.B.S., Higher Dip. Creative Multimedia Programming

As Head of Multimedia and Graphic Design at CramdenTECH, Eilís brings a wealth of experience gained since 2015 working closely with social enterprises, small businesses, and community organisations across Ireland. During this time, she has supported thousands of training participants, guiding them through elearning development, and helping them to upskill through mentoring, coaching, and in-person workshops. Eilís is committed to enhancing digital skills—particularly in artificial intelligence tools, social media, and website development and design—tailoring her approach to empower learners, nurture their capabilities, and build confidence at every stage.

Target Audience:

This programme is designed for supervisors, team leaders and first line managers who want to explore management best practice in commercial and non-profit settings. This programme may also be beneficial for senior managers and CEO’s of small to medium sized enterprises and charities.

Programme Content:

This programme comprises four interactive workshops that collectively address the core competencies required for effective supervisory management. Participants will explore topics such as self-management, legal responsibilities, management styles, and organisational culture, before progressing to team leadership, communication, and customer service best practices. The programme concludes with a focus on managing upwards, measuring outputs, and ensuring workplace safety, providing a comprehensive foundation for supervisors, team leaders, and managers seeking to enhance productivity in diverse organisational settings.

Topics covered during the programme include:

Workshop 1: Managing Oneself and Workplace Culture

• Supervisory Management – A Legal Context
• The supervisory manager role
• Management style
• Delegation and time management and the role of AI
• The working environment
• The impact of organisation culture

Workshop 2: Managing Direct Reports and Teams

• Induction and training
• Communicating expectations
• Coaching and feedback
• Conduct and performance problems
• Managing workplace issues formally
• Team dynamics
• High performance teams
• Motivation and rewards

Workshop 3: Managing Communications and Customer Expectations

• Communication styles
• Facilitating meetings
• Customer charter
• Communicating with customers (internal and external)
• The role of AI tools and applications in modern communications

Workshop 4: Managing Upwards and Managing Outputs and Results

• The impact of AI on future workplace management
• Reporting to senior managers
• Performance appraisals
• Business targets and budgets
• Resource allocation and scheduling
• Standard operating procedures
• Workplace health and safety

Certificate of Completion:

Upon successful completion of this programme, participants will be awarded a Certificate of Completion issued by CramdenTECH Ltd.

Cost:

The programme comprising 4 x 2 hour workshops and CramdenTECH’s workbook “Guide to Managing People” costs €240 per participant. Discounts for group bookings are available on request.

Purchase Workshop:

To book and pay for this programme, please enter valid details in the payment section at the bottom of the page.

Alternatively, if you prefer to pay via EFT, please email use at buildfutureskills@cramdentech.com to request an invoice.