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Managing Productivity
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Course Content
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Lessons
Status
1
Managing Oneself
Supervisory Management – A Legal Context
The Supervisory Manager Role
Management Style
Delegation and Time Management
2
Managing Direct Reports
Induction and training
Communicating Expectations
Coaching and Feedback
Conduct and Performance Problems
Managing Workplace Grievances
3
Managing Teams
Team Dynamics
Motivation and Rewards
High Performance Teams
4
Managing Outputs and Results
Business Targets and Budgets
Resource Allocation and Scheduling
Standard Operating Procedures
Workplace Health and Safety
5
Managing Upwards
Reporting to Senior Managers
Performance Goals
6
Managing Communications
Communication styles
Facilitating Meetings
7
Workplace Culture
The Impact of Organisation Culture
The Working Environment
8
Managing Customer Expectations
Customer Charter
Communicating with customers
9
Course Assessment
Final Course Quiz