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Managing Productivity 2.0
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Course Content
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Lessons
Status
1
Managing Oneself
The supervisory manager role
Management style
Delegation and time management
2
Managing Direct Reports
Induction and training
Communicating expectations
Coaching and feedback
Conduct and Performance Problems
3
Managing Teams
Team dynamics
Motivation and rewards
Hybrid teams
High performance teams
4
Managing Outputs and Results
Business targets and budgets
Resource allocation and scheduling
Standard operating procedures
Workplace health and safety
5
Managing Upwards
Reporting to senior managers
Performance appraisals
6
Managing Communications
Communication styles
Facilitating meetings
7
Workplace Culture
The working environment
8
Managing Customer Expectations
Customer charter
Communicating with customers
9
Course Assessment
Final Course Quiz