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Course Content

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Lessons Status

1

Managing Oneself

The supervisory manager role

Management style

Delegation and time management

2

Managing Direct Reports

Induction and training

Communicating expectations

Coaching and feedback

Conduct and Performance Problems

3

Managing Teams

Team dynamics

Motivation and rewards

Hybrid teams

High performance teams

4

Managing Outputs and Results

Business targets and budgets

Resource allocation and scheduling

Standard operating procedures

Workplace health and safety

5

Managing Upwards

Reporting to senior managers

Performance appraisals

6

Managing Communications

Communication styles

Facilitating meetings

7

Workplace Culture

The working environment

8

Managing Customer Expectations

Customer charter

Communicating with customers

9

Course Assessment

Final Course Quiz