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Managing Productivity 2.0


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Course Content

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Lessons Status
1

Managing Oneself
  • The supervisory manager role
  • Management style
  • Delegation and time management

2

Managing Direct Reports
  • Induction and training
  • Communicating expectations
  • Coaching and feedback
  • Conduct and Performance Problems

3

Managing Teams
  • Team dynamics
  • Motivation and rewards
  • Hybrid teams
  • High performance teams

4

Managing Outputs and Results
  • Business targets and budgets
  • Resource allocation and scheduling
  • Standard operating procedures
  • Workplace health and safety

5

Managing Upwards
  • Reporting to senior managers
  • Performance appraisals

6

Managing Communications
  • Communication styles
  • Facilitating meetings

7

Workplace Culture
  • The working environment

8

Managing Customer Expectations
  • Customer charter
  • Communicating with customers

9

Course Assessment
  • Final Course Quiz

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