Workshop Overview

This interactive workshop will take place via Zoom on October 6^th, 2026 from 10am – 12pm.

Regardless of the organisation’s size, supervisory managers play a pivotal role in guiding and supporting operational staff to translate business objectives into tangible outcomes. This workshop has been specifically designed to assist supervisors and team leaders in bridging the gap between management theory and practice in a fast and easy to digest fashion. Course content will support participants to review existing practices and apply new learning in their everyday work. This practical approach will assist improved organisational performance and productivity. The course will also explore the potential role of AI in modern supervisory management.

Trainer:

Caroline Egan M.B.S., B.B.S., Advanced Diploma in Applied Employment Law (Kings Inns)

Caroline is founder and Managing Director of CramdenTECH Ltd. She is a highly experienced business and training professional with a career spanning over three decades in both senior and middle management roles within third-level institutions in Ireland and Finland, as well as the non-profit sector. Currently serving as Managing Director of a leading capacity building, e-learning, and training consultancy, she brings twenty years’ lecturing and training expertise in business and industry topics, and seventeen years specialising in social enterprise development, strategic and business planning, corporate governance, fundraising, and communications for non-profits in Ireland. Caroline’s extensive background also includes international marketing management, instructional design, and hands-on experience supporting staff and directors across numerous organisations.

Target Audience:

This workshop is designed for supervisors, team leaders and first line managers who want to explore management best practice in commercial and non-profit settings. Training topics may also be beneficial for senior managers and CEO’s of small to medium sized enterprises and charities

Workshop Content:

This workshop explores four key themes that collectively address the core competencies required for effective supervisory management. Participants will explore topics such as self-management, legal responsibilities, management styles, and organisational culture, before progressing to team leadership, communication, and customer service best practices. The workshop concludes with a focus on managing upwards, measuring outputs, and ensuring workplace safety, providing a comprehensive foundation for supervisors, team leaders, and managers seeking to enhance productivity in diverse organisational settings. Participants are supplied with a complimentary copy of CramdenTECH’s ‘Practical Guide to Supervisory Management’ to help support the application of key learnings upon completion of the workshop.

Topics covered during workshop include:

• Managing Oneself and Workplace Culture
  • Supervisory Management – A Legal Context
  • The supervisory manager role
  • Management style
  • Delegation and time management and the role of AI
  • The working environment
  • The impact of organisation culture

• Managing Direct Reports and Teams
  • Induction and training
  • Communicating expectations
  • Coaching and feedback
  • Conduct and performance problems
  • Managing workplace issues formally
  • Team dynamics
  • High performance teams
  • Motivation and rewards

• Managing Communications and Customer Expectations
  • Communication styles
  • Facilitating meetings
  • Customer charter
  • Communicating with customers (internal and external)
  • The role of AI tools and applications in modern communications

• Managing Upwards and Managing Outputs and Results
  • Reporting to senior managers
  • Performance appraisals
  • Business targets and budgets
  • Resource allocation and scheduling
  • Standard operating procedures
  • Workplace health and safety
  • The impact of AI on future workplace management

Certificate of Completion:

Upon successful completion of this workshop, participants will be awarded a Certificate of Completion issued by CramdenTECH Ltd.

Cost:

The workshop costs €86.56 per participant.

Purchase Workshop:

To book and pay for this workshop, please enter valid details in the payment section at the bottom of the page.

Alternatively, if you prefer to pay via EFT, please email use at buildfutureskills@cramdentech.com to request an invoice.