Direct report is a term used to describe an employee that a first-line manager supervises. First-line managers have a significant influence on direct reports, both in terms of their attitude to work and levels of productivity.

In this lesson, we take a practical look at how first-line managers influence direct reports. Each topic in the lesson considers a different aspect of this influence.

• We learn about the importance of employee onboarding and training.
• We discuss how to set and communicate expectations with respect to performance and conduct.
• We explore the importance of coaching and feedback in keeping employee performance on track.
• We explain how to address issues of poor employee performance and conduct.

Commence the Lesson

To review the first topic, please click on its heading in the table below. When you have completed all four topics in the lesson, you will be returned to this page. Alternatively, click on the link at the top of a topic to return to the lesson page.

Click the ‘Mark Complete’ button at the bottom of this page to move to the next lesson.