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Course Content

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Lessons Status

1

Managing Oneself

Supervisory Management – A Legal Context

The Supervisory Manager Role

Management Style

Delegation and Time Management

2

Managing Direct Reports

Induction and training

Communicating Expectations

Coaching and Feedback

Conduct and Performance Problems

Managing Workplace Grievances

3

Managing Teams

Team Dynamics

Motivation and Rewards

High Performance Teams

4

Managing Outputs and Results

Business Targets and Budgets

Resource Allocation and Scheduling

Standard Operating Procedures

Workplace Health and Safety

5

Managing Upwards

Reporting to Senior Managers

Performance Goals

6

Managing Communications

Communication styles

Facilitating Meetings

7

Workplace Culture

The Impact of Organisation Culture

The Working Environment

8

Managing Customer Expectations

Customer Charter

Communicating with customers

9

Course Assessment

Final Course Quiz