Q1: What is the purpose of output indicators?

Q2. True or False.

“Improving Performance involves a systematic and consistent way of addressing needs, action planning, implementing quality programmes and assessing and learning from results in order to make continuous improvement.”  

Q3. The process of improving performance in an organisation may be considered as a sequence of six steps. What is not one of the steps in the process?

Q4. What information would you not expect to find referred to in an organisation’s Planning Triangle?

Q5. A community training centre plans to deliver a series of training workshops for the boards of local voluntary organisations. Would you consider this an organisational impact, outcome or output?

Q6: A family resource centre wishes to run a drop-in centre with a play area. Would you consider this an objective or an output?

Q7: What is not a tangible benefit of focusing on organisational outcomes?

Q8: In what way might a non-profit organisation positively use its performance analysis results?

Q9: What would you not recommend an organisation do when reporting on its results?

Q10: Give your view of the honesty of responses and accuracy of data