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Q1. There are many different kinds of customers, but who from the list below is not typically described as a customer?CorrectIncorrect
Q2. What does the term Teamwork refer to?CorrectIncorrect
Q3. How many principles are there in customer service?CorrectIncorrect
Q4. What is the Golden Rule in handling complaints?CorrectIncorrect
When handling a complaint from an aggressive complainer, you should do which of the following?CorrectIncorrect