Nearly two-thirds (63%) of Irish business leaders are concerned about keeping pace with technology innovators who are disrupting their industry sector according to PwC Ireland’s 2016 CEO survey.
According to the report, the financial services industry has seen some dramatic technology-led changes over the past few years and this trend is set to accelerate.
The survey indicates that while FinTech start-ups are encroaching upon established markets, many executives look to their IT departments to improve efficiency, reduce costs and facilitate innovation.
At the same time, IT Departments are also trying to balance the costs associated with supporting many legacy systems, some of which are more than 30 years old.
Data analytics, customer relationship management systems and social media communications are the top three technologies delivering greatest return in terms of stakeholder engagement according to the report.
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