Bringing Customer Touchpoints Into A New Age
October 22nd 2018
UX consultant Gareth Dunlop outlines two important principles that challenge the traditional view of a customer touchpoint. Marketers have long understood the importance of customer touchpoints in the sales decision-making cycle. Fast-moving consumer goods (FMCG) and brand marketers in particular are aware that brand recognition and availability align closely with trust and confidence, which in […]
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